Overview
Unauthorized transactions must be addressed immediately to protect your account and comply with banking and card-network rules. Kashu handles these through Fraud Shield.
Six-step response
Stop further activity. Don't make additional transactions during review.
Check account activity. Verify the transaction details in your account.
Secure your account. Change your password and PIN, then enable biometric login or 2FA.
Contact your bank or card issuer. Call the number on your card. They may freeze or replace it.
Report to Kashu. Email [email protected] with "URGENT - FRAUD" in the subject, your registered email, transaction details, and any error messages.
Monitor. Watch your Kashu and bank statements while support investigates.
Note
Some issuers classify Kashu transactions as cash-like, which can trigger fraud reviews if activity looks unusual or repetitive. Never share your login credentials.