Overview
Transfers are processed quickly, so cancellations are limited. Always double-check details before confirming.
Step-by-step
Check transfer status in your Account Activity tab:
Pending: in rare cases, you may be able to request cancellation.
Processing: cancellation is not possible, since funds are already routing.
Completed: the transfer is final and cannot be reversed.
Contact support immediately if the transfer was made in error. Email [email protected] with your registered email, the transfer date and amount, and the destination account.
If it cannot be canceled: for completed transfers, Kashu cannot pull funds back. If you suspect fraud, report it right away so we can secure your account and start a dispute or fraud investigation under Fraud Shield.
Need help?
Email [email protected] right away, with "URGENT" in the subject if it is time-sensitive.