Overview
A dispute, or chargeback, is when a cardholder's bank reverses a charge. If a dispute touches your account, contact support and we'll walk you through what it means and what, if anything, you need to provide.
Note
For merchants using Kashu Pay, see the Kashu Pay collection for pre-dispute alerts and chargeback support. For your rights and the process if a transaction error occurs, see the Error Resolution policy.