Overview
Kashu does not currently offer in-app reporting for failed transactions, but you receive an email explaining the decline reason. Common causes include incorrect card or account details, insufficient available credit or exceeded daily limits, temporary issuer restrictions, or a bank or card-network outage.
Step-by-step
Review your transaction history in your Kashu account.
Confirm your linked payment methods are current and active.
Confirm you have sufficient available credit.
Contact your card issuer to check for restrictions.
Try again later if the issue appears temporary.
Need help?
Email [email protected] with your registered email, the transaction amount and date, and any error messages. Avoid resubmitting repeatedly without investigating first.