Overview
Transactions can decline for card-issuer restrictions, insufficient available credit, fraud-prevention rules, or incorrect account details. Your bank or card issuer makes the final decision, not Kashu.
Step-by-step
Review the error message in the app or email.
Contact your bank to confirm Kashu is approved for transactions.
Verify all details are correct and match your bank's records.
Retry the transaction after resolving the issue.
If it persists, contact support.
Restrictions
Do not repeatedly retry without contacting your bank, and do not use another person's payment method.
Need help?
Email [email protected] with your transaction ID, card issuer, and any error codes.