Overview
Bank-linking issues usually stem from bank-level restrictions, incorrect login details, or security checks. Kashu uses Plaid with encryption and never stores your banking credentials.
Step-by-step
Check your credentials. Use the correct username and password for your online banking, and confirm the account is active.
Verify bank support. Most U.S. banks are supported through Plaid. International, prepaid, and some credit-union accounts may not be eligible.
Address security alerts. Banks sometimes flag Plaid as unusual activity. Approve the connection in your bank's app or by calling their support line.
Retry. Reattempt through Profile → Add Bank Account.
Notes
If your bank isn't listed, you can request it on Plaid's request page, or connect another account.
Temporary connection errors often resolve by waiting and retrying.
Need help?
Email [email protected] with your bank name, the error message, and your registered email for manual review.