Troubleshooting biometrics
Ensure Face ID is enabled at the device level and your OS is up to date.
Re-enable it at app.kashupay.com: log in with password + 2FA, then Settings → Security → Biometrics.
Clean your camera lens or fingerprint sensor.
If it keeps failing, log in with your PIN + 2FA code. When setting up CLEAR, scan your face in a bright area.
Troubleshooting two-factor (2FA)
Check SMS or email. Codes can take 2-5 minutes. No foreign numbers. Check spam for email codes.
Select Resend Code on the login screen.
If you're locked out, email [email protected]. You must provide ID verification before 2FA can be reset.
Notes
Biometric and 2FA data is tokenized. Kashu never stores raw fingerprints or face scans.
Repeated failures are logged and monitored for fraud.
Need help?
If you're still locked out, email [email protected] with your registered email and a government-issued ID for a secure reset.