Overview
If you are unable to link your bank account to Kashu, the issue is usually due to bank-level restrictions, incorrect login details, or security checks. Kashu uses Open Banking connections with industry-standard encryption, so failures typically occur when your bank declines or blocks the connection.
Key Points
Kashu never stores your banking credentials.
Your bank must authorize the connection.
Some business accounts or regional banks require additional steps.
Step-by-Step: Troubleshooting Bank Linking
Check Login Credentials
Ensure you are entering the same username and password you use for online banking.
Confirm that your online banking account is active.
Confirm Bank Eligibility
Kashu currently supports most U.S. banks.
International, prepaid, and some credit union accounts may not be eligible.
Resolve Bank Security Alerts
Some banks flag Open Banking connections as unusual activity.
Log in to your bank’s app or call support to approve Kashu as a secure connection.
Retry in Kashu
After verifying with your bank, attempt to link again under Wallet → Add Bank Account.
Contact Kashu Support
If issues persist, email [email protected] with:
The name of your bank
The error message you received
Your registered Kashu email address
Policies & Restrictions
✅ Allowed
Linking your own U.S.-issued personal or business accounts.
Retrying after bank verification.
Contacting Support for manual review.
❌ Prohibited
Linking accounts you do not own.
Using unsupported international or prepaid accounts.
Attempting to bypass your bank’s fraud checks.
Security & Compliance
User Responsibilities
Ensure your banking credentials remain private.
Approve Kashu as a trusted connection if prompted by your bank.
Report any suspicious alerts to both your bank and Kashu immediately.
Kashu’s Practices
Uses tokenized Open Banking links; Kashu never stores your raw credentials.
All linking attempts are encrypted and monitored for fraud.
Fully compliant with PCI DSS, AML/KYC, and U.S. banking regulations.
Compliance Statement
Bank account connections are subject to Kashu’s Terms of Service, Privacy Policy, and your bank’s security rules. Kashu cannot override issuer declines or restrictions on linking certain accounts.
Need Help?
If you continue to experience issues, email [email protected] with your bank name, error message, and registered Kashu email. Our team will review and escalate to our banking partners if necessary.