Step-by-Step: Viewing Your Balance
Log In to Kashu
Open the Kashu app or website.
Go to Wallet
Select the Wallet tab from the main navigation.
Check Available Balance
Your available balance is displayed at the top of the Wallet screen.
Breakdown:
Available Balance: Cash you can move or spend immediately.
Pending Transactions: Amounts still processing or on hold.
Total Converted: The total funds converted from your credit cards.
Review Transaction History
Scroll down to see recent transactions.
Each entry shows whether funds are available, pending, or on hold.
Policies & Restrictions
✅ Allowed
Checking balances at any time through your Wallet.
Viewing real-time updates after transfers, conversions, or refunds.
Exporting transaction logs upon request.
❌ Prohibited
Attempting to manipulate displayed balances.
Assuming pending funds are spendable before settlement.
Issuer Cautions
Card Holds: Some banks place temporary holds on funds during disputes or unusual activity.
Settlement Delays: Instant transfers usually reflect within seconds, but some banks may take up to 24 hours.
Business Accounts: Certain issuers restrict when converted credit becomes available.
Security & Compliance
User Responsibilities
Monitor your balance frequently to track liquidity.
Report discrepancies or unauthorized activity immediately to [email protected].
Keep connected cards in good standing to avoid declined conversions.
Kashu’s Practices
Balances update in real time using direct banking integrations.
We clearly separate available funds from pending or on-hold funds.
All Wallet data is encrypted and compliant with financial regulations.
Compliance Statement
Balance visibility is provided in accordance with Kashu’s Terms of Service, Privacy Policy, and applicable card network rules. Kashu cannot override issuer restrictions on pending or held funds.