Overview
Transfers through Kashu are processed quickly to ensure funds move without delay. Because of this speed, cancellations are limited. You should always double-check transfer details before confirming.
Step-by-Step: Canceling a Transfer
1. Check Transfer Status
Go to your Wallet Activity tab.
Review the transfer status:
Pending → In rare cases, you may be able to request cancellation.
Processing → Cancellation is not possible, as funds are already being routed.
Completed → The transfer is final and cannot be reversed.
2. Contact Support Immediately
If you believe the transfer was made in error, email [email protected].
Include:
Your registered email address
Transfer date and amount
Recipient bank or account details
Our team will determine if the transfer can be intercepted or flagged.
3. If the Transfer Cannot Be Canceled
For completed transfers, Kashu cannot pull funds back.
You may need to coordinate directly with the receiving bank or party.
If fraud is suspected, report it immediately so we can secure your account and initiate the proper dispute or fraud investigation process.
Policies & Restrictions
✅ Allowed
Contacting Kashu Support to request cancellation only if the transfer is still Pending.
Requesting help if details were entered incorrectly.
❌ Prohibited
Expecting cancellations after a transfer shows Processing or Completed.
Attempting to reverse transfers outside of Kashu’s secure process.
Security & Compliance
Kashu transactions are encrypted and processed through regulated banking partners.
Cancellation requests must be made quickly due to near-instant settlement speeds.
Fraud or error reports are handled under Kashu’s Fraud Shield and dispute procedures.
Compliance Statement
All transfer activity is subject to Kashu’s Terms of Service, User Agreement, and Privacy Policy.
Once initiated, transfers may be irreversible depending on settlement status and banking partner rules. Kashu may require additional verification, place holds, or escalate cases in line with anti-fraud, AML, and regulatory standards.
Need Help Now?
Email us at [email protected]