Overview
If you notice activity on your Kashu account that you did not authorize, it’s important to act quickly. Kashu has built-in Fraud Shield protections to help you identify, report, and resolve unauthorized transactions.
What To Do Immediately
Stop Further Activity
Do not send more money until the issue is resolved.
Check Your Cards & Accounts
Review your credit card and bank statements for additional unusual activity.
Report to Kashu Support
Contact us at [email protected] or through in-site chat.
We will review and secure your account right away.
Notify Your Bank or Card Issuer
Call your bank’s fraud line (number on the back of your card) to dispute the charge.
Banks may freeze or reissue your card to protect you.
Kashu’s Policies
Zero Tolerance for Fraud: Using someone else’s information is strictly prohibited. Accounts involved in fraud will be closed indefinitely.
Chargeback Process: If you file a dispute with your bank, Kashu will work with the issuer to resolve it.
Timeline: Most disputes are resolved within 7–14 business days, though banks may take longer.
Restrictions
Kashu cannot reverse transactions that were authorized with your login credentials unless fraud is proven.
Transactions used for prohibited activities (gambling, debt repayment, crypto beyond approved platforms) are not protected.
Security Measures
Fraud Shield: Monitors for unusual patterns and alerts you.
2FA & Biometrics: Protect access with PIN, fingerprint, or Face ID.
Bank-Grade Encryption: All transactions are secured end-to-end.
Example Scenarios
Unauthorized: A charge appears from a vendor you never paid → report immediately.
Authorized but Mistaken: You forgot about a subscription or recurring payment → contact the merchant first.
High-Risk Alert: Bank calls to verify a large Kashu transaction → confirm if it’s yours, deny if it’s not.