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I forgot my password. How do I reset it?

Keeping your contact and login info up to date helps with security and account recovery.

Updated over a month ago

Step-by-Step: Resetting Your Password

  1. Go to the Login Screen

    • Open the Kashu website and select “Forgot Password?”

  2. Enter Your Registered Email

    • Provide the email address linked to your Kashu account.

  3. Check Your Email

    • You will receive a secure reset link.

    • If you don’t see it within a few minutes, check your spam/junk folder.

  4. Didn't Get The Reset Email?

    • Check spam

    • Ensure you registered email is active

    • Try again after 15 minutes

  5. Click the Reset Link

    • The link will direct you to a secure Kashu page.

    • Enter and confirm your new password.

  6. Complete Verification (if prompted)

    • For your security, Kashu may request 2FA confirmation before the change is applied.

  7. Login With Your New Password

    • Return to the website and sign in.

Policies & Restrictions

✅ Allowed

  • Resetting your password whenever you forget it.

  • Using a strong, unique password (minimum 8 characters, letters + numbers).

  • Enabling 2FA or biometric login after reset for added protection.

❌ Prohibited

  • Sharing reset links with anyone.

  • Using common or weak passwords (e.g., “123456,” “password”).

  • Attempting to reset another person’s account.

Issuer Cautions

  • If your bank or card issuer detects unusual login activity, they may place temporary holds. Kashu Support can provide confirmation, but resolution may require direct contact with your issuer.

Security & Compliance

User Responsibilities

  • Keep your new password confidential.

  • Update any saved logins in your devices or browsers.

  • Immediately notify Kashu Support if you suspect unauthorized account access.

Kashu Practices

  • All reset links are one-time use and expire after a short period.

  • Passwords are encrypted and never stored in plain text.

  • Biometric login (Face ID, fingerprint) can be re-enabled after a reset.

Compliance Statement

All account information changes are handled in line with Kashu’s Terms of Service, User Agreement, and Privacy Policy.

To protect your account and ensure regulatory compliance, Kashu may request additional verification, escalate cases, or place temporary restrictions when required by law or security standards.

Need Help Now?

Email us at [email protected]

  • Do not send full card numbers, passwords, or SSNs.

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