Overview
Your profile contains your personal and contact information linked to your Kashu account. Keeping this information current ensures uninterrupted access, accurate notifications, and compliance with banking regulations.
Key Points
Profile updates are managed directly in your Settings → Profile section.
Certain details (e.g., name, SSN) may require re-verification.
Changes to sensitive information trigger two-factor authentication (2FA) for security.
Step-by-Step: Updating Your Profile
Log In to Kashu
Open kashupay.com
Go to Settings
From your dashboard, select Settings → Profile.
Edit Information
Update fields such as:
Phone number
Email address
Residential address
Business details (if applicable)
Verify Changes
For sensitive updates, Kashu will send a one-time code (OTP) to your registered device.
Enter the code to confirm the change.
Save and Confirm
Click Save Changes.
You’ll receive an email confirming your profile has been updated.
Policies & Restrictions
✅ Allowed
Updating your contact details at any time.
Changing your residential address when you move.
Linking verified business information if you operate as a company.
❌ Prohibited
Entering false or misleading information.
Using another person’s identity documents.
Attempting to bypass verification requirements.
Issuer Cautions
KYC Rules: Name, SSN, and date of birth cannot be changed without submitting new identity verification documents.
Bank Matching: If your profile information does not match your card issuer’s records, transfers may fail.
Business Accounts: Some banks require updated corporate records when changing business details.
Security & Compliance
User Responsibilities
Ensure all profile information is accurate and current.
Report immediately if you detect unauthorized changes to your account.
Never share login details when updating your profile.
Kashu’s Practices
All profile changes are logged and monitored for fraud.
Sensitive updates require multi-factor verification.
Updates are encrypted and stored in compliance with KYC/AML regulations.
Compliance Statement
Profile updates are subject to Kashu’s Terms of Service, Privacy Policy, and KYC/AML obligations. Kashu reserves the right to request additional documentation or temporarily restrict accounts until new information is verified.
Need Help?
If you encounter issues updating your profile, email [email protected] with your registered email address and a description of the problem. Our support team will guide you through the verification process.