Step-by-Step: Getting Help
Check the Help Center
Search for guides at kashupay.com/help.
Articles are available on account setup, payments, fees, disputes, and security.
Send an Email Request
Email [email protected].
Do not include SSNs, full card numbers, or passwords. Only include your registered name, account email, and relevant transaction IDs
Include the phrase 'URGENT – FRAUD’ in your subject line to ensure priority handling.
Policies & Restrictions
✅ Allowed
General support inquiries (account, payments, profile updates).
Requests for account closure, data export, or deletion under privacy laws.
Reporting failed, unauthorized, or suspicious transactions.
Support requests must be submitted by the verified account holder only.
❌ Prohibited
Sending sensitive login details, passwords, or full card numbers over email. Kashu will never request these by email or phone.
Using false or misleading information when submitting a request.
Submitting multiple duplicate requests for the same issue (may delay resolution).
Issuer Cautions
Some issues (e.g., declined credit card transactions, cash-equivalent flags) may be driven by your card issuer’s own rules.
Kashu Support can provide documentation, but resolution may require direct contact with your bank.
Security & Compliance
User Responsibilities
Do not share login credentials or one-time codes with anyone (including individuals claiming to be “Kashu Support”).
Report suspected fraud immediately to [email protected].
Use only your own verified cards and accounts when contacting support.
Kashu Practices
All communications are logged and monitored for compliance.
Sensitive data is encrypted and processed only according to our Privacy Policy.
Support staff will verify your identity before discussing account details.
Compliance Statement
All support interactions are governed by Kashu’s Terms of Service, User Agreement, and Privacy Policy. Kashu reserves the right to request additional verification, escalate cases, or restrict accounts where legally required.
Need Help Now?
Email us at [email protected]
Visit the Help Center on our website for immediate self-service guides.