Step-by-Step: Creating an Account
Visit Kashu
Go to kashupay.com and select “Create an Account.”
Create Security Credentials
Enter your email username (this will serve as your username)
Choose a strong password (minimum 8 characters, must include letters and numbers).
Verify Contact Information
Enter your phone number
Enter the over-the-phone (OTP) one time code to verify your number.
Biometrics and PIN
Enable Face ID (optional) or biometric authentication on your device for faster and more secure sign-ins. Face ID replaces manual PIN entry on supported devices but does not substitute for required KYC verification.
Set a secure PIN (mandatory). This PIN acts as a secondary authentication factor for account access.
Accept Terms of Service
Review Kashu’s Terms of Service and Privacy Policy.
Confirm acceptance to complete setup.
Finish Setup
Once account setup is complete, you can log in. However, your account will remain limited until identity verification with CLEAR is successfully completed.
Watch: An optional visual aid is attached to this article to help walkthrough the process.
Policies & Restrictions
Allowed
One account per individual.
Accounts must be created with accurate, verifiable personal details.
Accounts may only be created by individuals 18+
Currently available to U.S. residents
Prohibited
Using false or misleading information during signup.
Creating multiple accounts for the same individual.
Creating accounts on behalf of others.
Security Expectations
Your PIN and password must not be shared with anyone.
Kashu support will never ask for your PIN or password.
Protect your account by enabling two-factor authentication (2FA) where available.
Compliance Statement
All support interactions are handled in line with Kashu’s Terms of Service, User Agreement, and Privacy Policy.
To protect your account and ensure regulatory compliance, Kashu may request additional verification, escalate cases, or place temporary restrictions when required by law or security standards.
Need Help Now?
Email us at [email protected]